← All solutionsNEXTSHIFT / MEMBER & CUSTOMER EXPERIENCE360 CX Platform
Listen continuously. Turn feedback into action.
Capture member, customer and staff feedback through surveys, QR codes and links. Combine CSAT, NPS and CES with branch comparisons, complaint capture and AI-assisted analysis of recurring themes to guide service improvement.
✓ Business-focused✓ Configurable✓ Supported in Kenya
NEXTSHIFT 360 CX PlatformRequest a personalized walkthrough →
BUILT AROUND YOUR OPERATION360 CX Platform
360 CX Platform
Where it fits.
Capture member, customer and staff feedback through surveys, QR codes and links. Combine CSAT, NPS and CES with branch comparisons, complaint capture and AI-assisted analysis of recurring themes to guide service improvement.
CORE CAPABILITIESPurposeful features.
Purposeful features.
Practical possibilities.
Modules, workflows, reporting and deployment are agreed during discovery.
Customer Satisfaction Score (CSAT)
Net Promoter Score (NPS)
Customer Effort Score (CES)
Complaint and issue capture
Internal staff experience / employee surveys
Agent or channel-specific surveys
QR-code and link-based survey access
Campaign, product and service-specific surveys
Branch, period and service comparisons
Trend monitoring across survey periods
Segmentation of responses by relevant respondent attributes
Qualitative/open-text feedback analysis
AI-assisted categorisation of recurring themes and sentiment
Identification of service pain points and priority actions
Executive reporting and presentation-ready outputs
FROM DISCOVERY TO DELIVERY01 02 03 04
Technology tailored to your workflow.
Discover
We understand your processes, people and biggest challenges.
Configure
We map the right modules, users, reports and integrations.
Launch
We guide implementation, onboarding and adoption.
Grow
We continue supporting your evolving operations.
BEFORE WE GET STARTEDA clear scope.
A clear scope.
A practical start.
Capabilities are configured around your requirements. Your proposal confirms the modules, deployment, integrations, training and support included.
Can we begin with one priority area?
Yes. Start with a defined workflow or module and agree a phased expansion as your needs evolve. Discovery confirms the right starting point, users, branches and reporting requirements.
Can this work with our existing systems?
Integration or data imports can be scoped where technically and commercially feasible. Available APIs, vendor cooperation, data ownership and security requirements determine what can be connected. Existing core systems can remain the system of record.
Are all listed features included?
The page describes capabilities and configurable solution areas. Modules, reports, device compatibility, offline operation and integrations are confirmed in the implementation proposal, rather than included automatically in every deployment.
How are pricing, training and support agreed?
We scope your workflows, locations, users, data and integration requirements before preparing a quotation and delivery plan. Training, hosting, maintenance, backups and support arrangements are agreed for your engagement.
BUILD A MORE CONNECTED BUSINESS
Explore what comes next.
Continue exploring capabilities relevant to your operation.
SERVICE
Data & management intelligence
Business Intelligence & Management Dashboards
Bring operational data into executive scorecards, branch comparisons, target-versus-actual views and management reports. Dashboard refresh frequency and reporting outputs depend on available data and the agreed scope.
- Deposits and savings growth
- Loan activity and product trends
- Membership and account acquisition
SERVICE
Research & campaign intelligence
Data Collection, Research & Analysis Platform
Build web and mobile-friendly questionnaires, organize field data collection, monitor study progress and analyse the results. Support member studies, market research, branch assessments, staff surveys and campaign evaluations.
- Web and mobile-friendly digital questionnaires
- Field data collection workflows
- Unique survey links and QR-code distribution
LET'S SHOW YOU WHAT'S POSSIBLE
See 360 CX Platform in action.
Choose a convenient date and tell us about your business. We'll review your request and contact you to confirm your appointment.
✓ Tailored product walkthrough✓ Discuss your requirements✓ No obligation to purchase
Prefer WhatsApp? Chat now ↗BOOK YOUR DEMONSTRATION
Find your next shift.
THE FUTURE DOESN'T WAIT.Ready to make
↗Ready to make
your next shift?
Let's turn your biggest operational challenge into your next competitive advantage.
Start a conversation